Products & Services


BEST Service

Service is an integral part of any chemical additive application. From a customer’s perspective, service is a means for ensuring that the additive application meets the agreed upon objectives. Service can come in several forms but there are two extremes. The first is no service. Here the supplier provides the chemical and the customer manages the application. The second is full service. Here the supplier provides the chemical, manages the program, provides frequent updates, reports and customer visits. The former offers the customer the lowest cost but the highest risk; while the latter offers the highest cost, mainly due to inefficiencies, but the lowest risk. These costs are often reflected in the additive price. The concept of BEST is to provide efficient and effective service such that the risk is not significantly different than the full service approach but the cost is significantly less.

BEST works in the following manner. Prior to the start of an additive program, Evonik reviews the program with the customer and objectives are set. These objectives include, setting dose rate, performance monitoring, managing troubleshooting and criteria for success. In the early stages of the application, Evonik technical specialists are on-site to ensure that the additive program is meeting the objectives. Once this has been achieved, the program will be managed by both the customer and the Evonik local technical representative --- a joint partnership. Here the Evonik representative ensures that there are adequate supplies of chemical on hand and Evonik technical resources are effectively utilised in the event of a performance problem. The customer manages the program in the field. Routine monitoring is generally performed in the customer’s quality assurance laboratory (Evonik will provide the methodology and procedures) while Evonik will perform infrequent specialty monitoring e.g. polymer characterisation. Evonik will provide reports on an as-needed basis and the technical representative will be available by telephone and email at any time.

In summary, BEST offers an effective means of achieving the success of an additive application without the in-built inefficiencies of the full service approach (unnecessary reports, meetings, unnecessary customer visits, inefficient use of Evonik and customer resources etc) or the high risk of the no service option. These cost savings are passed on to the customer in the form of lower additive costs without increasing the risk to the application. BEST is a balanced approach that benefits both Evonik and the customer.



We aim to understand root-causes by a series of activities

  • Plant survey questionnaire to evaluate
    • Key unit parameters
    • Detail of fouling
    • Injection opportunities
  • On-site audit, when appropriate
  • Deposit analysis, when appropriate



We can find the right solution in terms of

  • Chemistry
  • Formulation (compatibility and stability)
  • Injection locations
  • How to best monitor effectiveness
  • Cost effectiveness



We work with the on-site customer team to agree

  • Pack size
  • Injection location
  • Pumps, nozzles, lines
  • Storage location
  • Delivery frequency
  • How to monitor
  • Assembling the equipment
    • We will provide the base-tank
    • We give advice on pumps, and can deliver if necessary
    • Assembly is done by plant personnel, with our support
  • Choosing the right time to start
    • Ideally at the beginning of a run



On-site support during start-up phase.

  • We can be on-site
  • Ensure SiYProTM additive is delivered and ready to inject
  • Check monitoring tools are in place



Permanent support after the start up

The first few months

  • We will review the data regularly (eg weekly) by email
  • We will visit the plant when appropriate (eg every month)

When the program is well established

  • We will continue to review the data (eg monthly)
  • We will take part in regular reviews (eg every six months)

For abnormal events

  • Our team is always available by telephone
  • On-site visits within 1-2 days

Non-core activities are better managed by plant personnel

  • Stock control
  • Pump maintenance
  • Tank maintenance
  • Acquisition of monitoring parameters from control system